Terms and Conditions

TERMS AND CONDITIONS OF HELLO VOICE AI

Effective date: 15th December, 2025

1. Introduction

These Terms and Conditions (the "Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Hello Voice AI ("Company", "we", "us", or "our"), concerning your access to and use of the [www.hellovoice.ai](https://www.hellovoice.ai) website as well as any other media form, channel, mobile website, or mobile application related, linked, or connected thereto (collectively, the "Service").

By accessing or using the Service, you agree to these Terms. If you do not agree with all of these Terms, you must discontinue use immediately.

We reserve the right to modify or update these Terms at any time. Any updates will be reflected by a revised “Last Updated” date. You waive any right to receive specific notice of each such change.

2. Definition of Key Terms

“User”: Any individual or entity who accesses or uses our Service.

“Account”: The registered user account required to access and use certain aspects of the Service.

“Content”: Any text, graphics, images, audio, video, software, or data compilations displayed on or forming part of the Service.

“Subscription”: A fee-based arrangement for accessing our Service, subject to recurring charges.

“Confidential Information”: Proprietary or confidential information identified as such.

“Inbound Calls”: Calls that our AI receptionist answers on behalf of the User.

“Outbound Calls”: Calls initiated by our Service on behalf of the User.

“Compliance Requirements”: Applicable legal and regulatory standards.

“AI Platform”: Hello Voice AI’s proprietary software platform used for building and deploying AI receptionists.

“AI Agent”: The specific instance of an AI receptionist created and managed through the AI Platform.

“AI-Generated Content”: Any content generated by the AI Platform in response to user input or interaction.

3. User Eligibility

The Service is intended for individuals 18 years of age or older. By using the Service, you represent that you meet this age requirement and have the authority to agree to these Terms.

4. Description of Services

Hello Voice AI provides an AI-powered phone receptionist service that includes:

- Automated call answering, 24/7.

- Human-like conversational responses.

- Outbound call capabilities (appointment reminders, follow-ups, etc.).

- Appointment scheduling, call routing, and text messaging functionality.

- Multilingual support.

- Administrative portal with call logs, transcripts, and analytics.

5. Account Registration and Management

Users must create an Account to access most features. You are responsible for safeguarding your login credentials and all activity under your Account. Hello Voice AI may suspend or terminate accounts for misuse or fraudulent activity.

6. Platform Role and User Responsibility

Hello Voice AI is a technology platform provider enabling AI-assisted calling functionality. Users are solely responsible for:

- The content and purpose of each call.

- Compliance with applicable laws (including telemarketing and privacy laws).

- Obtaining consent from call recipients.

- Monitoring the frequency and timing of outbound calls.

Users agree to indemnify Hello Voice AI for any claims resulting from misuse of the platform or failure to comply with regulations.

7. Prohibited Uses

Users may not use the Service to:

- Engage in unlawful or fraudulent activities.

- Infringe intellectual property rights.

- Transmit spam or malicious software.

- Impersonate others or mislead recipients.

- Interfere with Service functionality or make emergency calls.

Hello Voice AI reserves the right to restrict use or terminate accounts to prevent misuse.

8. Acceptable Use Policy

Users may not post or transmit content that is unlawful, defamatory, threatening, harmful, offensive, or otherwise objectionable. Hello Voice AI reserves the right to remove violative content and suspend accounts as needed.

9. Compliance Requirements

Users must only call parties who have given prior express consent or with whom a business relationship exists. Caller ID information must be accurate on every outbound call.

Hello Voice AI may cooperate with law enforcement in cases of suspected unlawful use.

10. Subscription Terms

Subscriptions are billed monthly or annually per the pricing described on our website. Fees renew automatically unless canceled. Taxes may apply.

We reserve the right to modify pricing or billing arrangements with advance notice.

11. Usage Fees and Billing Policy

In addition to subscription fees, users may incur per-minute usage charges outlined on our website. All fees are non-refundable except as required by law.

12. Free Trial and Cancellation Policy

Free trials, when offered, convert automatically into paid subscriptions unless canceled before the trial period ends. Subscription cancellations can be processed through your account dashboard.

13. Refund Policy

Our service operates on a digital subscription model. Refunds are generally not provided but may be considered in limited circumstances at Hello Voice AI’s discretion.

14. Intellectual Property Rights

Hello Voice AI retains ownership of the Service, AI Platform, and all underlying technology. Users retain ownership of input data but grant us a license to use anonymized data to improve the platform.

Users may not resell, replicate, or reverse-engineer the platform. AI-generated outputs must be reviewed by the user for accuracy and appropriateness.

15. User-Generated Content

By creating or sharing content (such as custom AI receptionists), you grant Hello Voice AI a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content to operate and improve the Service.

16. Privacy Policy

Our [Privacy Policy](https://www.hellovoice.ai/privacy) explains how data is collected and handled. We adhere to Canadian federal and provincial privacy laws governing data protection and confidentiality.

17. Data Security

We use commercially reasonable safeguards to protect user information but cannot guarantee complete security due to the nature of the internet.

18. Confidentiality

Each party agrees to protect the other’s confidential information with reasonable care and use it only for intended Service-related purposes.

19. Service Modifications and Availability

We may change or suspend the Service at any time, with or without notice. Hello Voice AI is not liable for interruptions or downtime.

20. Third-Party Links and Services

Our Service may link to third-party websites. Hello Voice AI is not responsible for external content, products, or services.

21. Feedback

Any feedback or suggestions provided may be used freely by Hello Voice AI without obligation for compensation.

22. Compliance with Laws

You agree to comply with all applicable laws in Canada and internationally, including telemarketing and privacy laws such as the Canadian Anti-Spam Legislation (CASL) and any provincial regulations.

23. Indemnification

You agree to indemnify and hold Hello Voice AI harmless for any damages or liabilities arising from misuse of the Service or violation of these Terms.

24. Limitation of Liability

Hello Voice AI shall not be liable for indirect, incidental, or consequential damages arising from use of the Service, including losses of profit, business interruption, or data loss.

25. Disclaimer for AI-Powered Interactions

The AI receptionist operates automatically using artificial intelligence. While we strive for accuracy, Hello Voice AI is not liable for incorrect responses, technical failures, or customer misunderstanding.

26. Representations and Warranties

The Service is provided “as-is” and “as-available.” Hello Voice AI disclaims all warranties not expressly stated, including implied warranties of merchantability and fitness for a particular purpose.

27. Dispute Resolution

These Terms and any disputes shall be governed by the laws of Ontario, Canada. Any disputes not resolved amicably shall be submitted to binding arbitration in Toronto, Ontario.

28. Changes to Terms

We may update these Terms periodically. Continued use after a change constitutes acceptance of the revised terms.

29. Termination

We may suspend or terminate your account at any time for breach of these Terms. Upon termination, your right to use the Service ceases immediately.

30. General Provisions

Notices must be in writing and sent by recognized courier or email.

Neither party is liable for delays caused by events beyond reasonable control (force majeure).

If any provision is found invalid, the remainder remains enforceable.

This document constitutes the full agreement between you and Hello Voice AI.

31. Contact Information

If you have any questions regarding these Terms, please email us at:

info@hellovoice.ai

Hello Voice AI

Based in Ontario, Canada